Terms

Terms of service.

The written confirmation for a trip is the agreement for that trip.

Ground Concierge LLC ("Ground Concierge," "we," "us," or "our")

These Terms apply when you accept them. The version linked in your confirmation is the version for that trip.

Please read these Terms carefully. They include a binding individual arbitration agreement, a class action waiver, and a jury trial waiver in Section 24. You may opt out of arbitration within 30 days, as explained in Section 24.10. These Terms also limit our liability (Section 21).

Who we are and what these Terms cover
Accepting these Terms
The vehicle and the VIP greet
Eligibility and booking on behalf of others
Requests, quotes and confirmations
Price
Payment
Gratuity
Changes and cancellations by you
No-shows
Wait time and flight tracking
Extra stops, route changes and hourly service
The greeting
Vehicles, substitutions and upgrades
Luggage, pets and special items
Children, child safety seats and unaccompanied minors
Passenger conduct, alcohol and smoking
Damage, cleaning and smoking charges
Lost and found
Delays, events beyond our control and cancellations by us
Limitation of liability
Disclaimer of warranties
Your responsibility to indemnify us
Dispute resolution
Governing law and venue
Billing disputes and chargebacks
Communications
Confidentiality and discretion
The website and intellectual property
Accessibility and service animals
Suspension and refusal of service
General legal terms
Changes to these Terms
How to contact us

1. Who we are and what these Terms cover

1.1 These Terms of Service ("Terms") are a legally binding agreement between you and Ground Concierge LLC, a Florida limited liability company. Legal notices go to info@groundconcierge.com.

1.2 These Terms apply to every quote, reservation, and service we accept, whether you request it on the website, by email, by phone, by text, or by WhatsApp. They also apply to https://groundconcierge.com once that domain serves this site (the "Site").

1.3 We provide two services only:

a chauffeured black car, with the vehicle and the chauffeur; and
a VIP greet, with the greet staff.

We provide the vehicle and the greet staff wherever we provide service. A VIP greet is included only if the confirmation says so. We do not offer house staff, yacht staff, event staff, or any other service. Porter service, lounge access, and fast-track are included only if the confirmation names them, and then only as Section 13 allows.

1.4 In these Terms:

"Client" means the person or organization responsible for payment.
"Passenger" or "Guest" means each person who rides in the car or meets the greeter.
"Booker" means anyone who makes or changes a booking for a Client, such as an assistant or travel advisor.
"You" means the Client, the Booker, and, where the context requires, each Passenger.
"Provider" means the chauffeur or greet staff Ground Concierge assigns to the trip.
"Confirmation" means our written confirmation of a booking, by email or another written message, stating the trip and linking to these Terms.
"Booking Total" means the one price stated in the Confirmation. It is all-inclusive, as Section 6 describes, unless the Confirmation says otherwise. It does not include a charge under Section 7.4 for something that happens during the trip.
"Service" means one chauffeured car, or one greeting, reserved under a booking.
"LimoAnywhere" means the reservation and payment platform we use to send the booking link and take the card.

1.5 Our Privacy Policy explains how we handle personal information. It is a notice, not part of this contract. If a signed written agreement between you and us conflicts with these Terms, the signed agreement controls for the matters it covers. If the Confirmation conflicts with these Terms on the price, the time, the vehicle class, the wait rate, or the cancellation window, the Confirmation controls for that trip.

1.6 Other places. We provide a chauffeured car in most parts of the world, and a greeting in many of those places. That city does not need a page on the site. A request is not a booking. We do not have to accept every request. If we cannot cover the city, we will say so. The trip exists only when we send a written confirmation. A greeting is included only if that confirmation says so.

2. Accepting these Terms

2.1 A quote and a confirmation include this statement, with links: "By booking, you agree to our Terms of Service and Privacy Policy, including the arbitration agreement and class action waiver." You accept these Terms when, after they have been made available, you confirm a booking in writing, pay for a Service, sign the LimoAnywhere card form, or use a Service.

2.2 If these Terms first arrive with the confirmation for your first booking, you may reject them by cancelling that booking in writing before the Service begins, and in any case within 24 hours after you receive the confirmation. We will then refund the Booking Total, less any non-refundable item the confirmation already named. If you use the Service, you have accepted these Terms.

2.3 If you do not agree, do not book and do not use the Service.

2.4 A Passenger who uses a Service accepts these Terms by doing so.

2.5 After you accept these Terms, they apply to later bookings in the version linked in the later confirmation.

3. The vehicle and the VIP greet

3.1 We provide the service. Ground Concierge is a chauffeured black car service and a VIP greet company. We provide the vehicle and the greet staff wherever we provide service.

3.2 What is included. The confirmation names the vehicle class, the VIP greet if one is reserved, the time, and the price. A VIP greet is included only if the confirmation says so.

3.3 Two services, priced apart. A vehicle and a VIP greet are separate services. Each has its own price unless the confirmation combines them in writing.

3.4 We are not a taxi or a rideshare. We are not a taxi company, a rideshare platform, or an airport. We do not offer house staff, yacht staff, or event staff.

3.5 Airport and safety rules. Where an airport or safety rule is stricter on conduct, luggage, or capacity, the stricter rule applies to that trip.

3.6 The price is the reserved service. The Booking Total is the price of the reserved service. We do not add a separate line for our own fee unless the law requires it.

3.7 Your own insurance. You should carry your own travel, health, and personal-property insurance. Limits and coverage for a trip are stated only if the confirmation names them.

3.8 Our rates. What a trip costs us to perform, and our supplier arrangements, are confidential. We disclose them only where these Terms say so, or where a law, court, or arbitrator requires it.

4. Eligibility and booking on behalf of others

4.1 You must be at least 18 to book.

4.2 If you book for someone else, you represent that you may accept these Terms for the Client and each Passenger, that you will give them these Terms and the Privacy Policy, and that you may share their details with us for the booking. We may rely on a booker we reasonably believe is authorized, until the Client tells us in writing that the authority has ended.

4.3 The Client pays. A booker who uses the booker's own card, or who books without authority, is also responsible for the charges. A booker who books for a named Client, on the Client's card, with authority, is not personally liable for the Client's charges, but is responsible for accurate information.

4.4 A commission for a travel advisor is payable only if a written agreement or the confirmation says so.

4.5 You must give accurate names, mobile numbers, addresses, date and local time, flight details, passenger count, bags, child-seat needs, and access needs. We and the provider rely on that. We are not responsible for a failure caused by information that was wrong, incomplete, or late.

5. Requests, quotes and confirmations

5.1 A form, an email, or a phone call is a request. It is not a booking. A quote is not a booking. A quote can change before we send a confirmation.

5.2 A booking exists only when both of these have happened: LimoAnywhere has accepted payment of the Booking Total, and we have sent a written confirmation. A quote, or a message that we received your request, is not a confirmation.

5.3 Check the confirmation and tell us about an error before the pickup.

5.4 Times and deadlines use the local time at the pickup.

5.5 A special event, holiday, or peak date can have a higher price, a minimum number of hours, or a longer cancellation window. That term has to be in the quote before you pay. If it is, it controls for that trip.

5.6 After you have paid and we have confirmed, the Booking Total does not go up, except for a change you ask for, a charge under Section 7.4, or a new tax or government charge imposed after confirmation.

6. Price

6.1 One price. Unless the confirmation says otherwise, the Booking Total is all-inclusive. It includes gratuity. It includes tolls, airport charges, permit costs, and taxes known when we confirm. Those items are not added later as separate guest charges.

6.2 We do not add a fuel surcharge, a holiday surcharge, or a separate fee line unless the confirmation says the price is not all-inclusive, or the law requires the line.

6.3 After the trip, we may charge only for something that could not be known at confirmation:

wait after the included window in Section 11, at the rate stated in the confirmation;
an extra stop, hour, or route change you ask for during the trip, at the amount stated in the confirmation or that we tell you before it is added;
damage, cleaning, or smoking under Section 18;
a no-show under Section 10.

6.4 If the confirmation does not state a rate for extra wait or an extra stop, we will not add that charge.

6.5 Prices are in U.S. dollars unless the confirmation says another currency. You bear your card issuer's exchange rate and foreign-transaction fee.

6.6 A child-seat fee is due only if the confirmation states it.

7. Payment through LimoAnywhere

7.1 The Booking Total is due when you book. No car or greeter is held, and no booking is confirmed, until LimoAnywhere has accepted payment in full and we have sent the confirmation.

7.2 Cards are entered in LimoAnywhere, not on our own systems. We accept the cards LimoAnywhere accepts for that booking. LimoAnywhere and its payment processor handle the charge.

7.3 At booking, the cardholder receives a secure LimoAnywhere link to complete the card authorization. By signing it, or by entering a card in LimoAnywhere for that booking, the cardholder authorizes:

the Booking Total at booking;
the charges in Section 7.4; and
LimoAnywhere keeping the card for that booking and, if the cardholder agrees, for a later booking.

If the cardholder is not the Client, the Client confirms that the cardholder allowed these charges. We may decline a booking if the card form is not completed.

7.4 You authorize a charge to the card on file after the trip, in one or more charges, for the items in Section 6.3. We will tell you the amount and what it is for before we charge it, or when we charge it. This authorization lasts 90 days after the Service, or longer if a provider reports a cost after that.

7.5 A refund goes back to the original card. The bank controls when it appears. We do not pay interest on a refund.

7.6 If the card is declined at booking, no booking is made. If a later charge is declined, you still owe it and will pay within 7 days of our written request by another method we accept. Unpaid amounts accrue interest at the rate Florida law allows. You will pay our reasonable cost of collection, including reasonable attorneys' fees, where the law allows.

7.7 We do not store full card numbers on our own systems. LimoAnywhere and its payment processor store the card. They keep it long enough to process the booking, a refund, a dispute, and a later booking the cardholder has allowed.

8. Gratuity

8.1 Unless the confirmation says otherwise, the price includes gratuity for the chauffeur and, if a greeting is included, the greeter. No extra gratuity is required.

8.2 If a confirmation says gratuity is not included, it will say how it is calculated.

8.3 Any extra amount you give the chauffeur or greeter yourself is your choice. We do not refund it.

9. Changes and cancellations by you

9.1 Cancel or change in writing to info@groundconcierge.com, or by phone at +1 786-776-9497. A WhatsApp or text message counts only in a thread we already use with you, and only when we acknowledge it. Telling the chauffeur or greeter does not cancel the booking. If the pickup is soon and you do not get an acknowledgement, call the phone number.

9.2 The cancellation window is the one stated in the quote before you pay, and repeated in the confirmation. That stated window controls.

9.3 If the confirmation states no window, you may cancel without charge until 24 hours before the scheduled pickup. After that, the Booking Total is kept.

9.4 A van, a coach, a bus, or a vehicle the quote calls specialty, exotic, armored, or escorted is not confirmed unless the quote states the cancellation window before you pay.

9.5 If you cancel before the window begins, we refund the Booking Total, except a non-refundable item the confirmation already named.

9.6 If you cancel after the window has begun, the Booking Total for that Service is kept. The amount kept will not exceed the Booking Total for that Service.

9.7 A large change inside the window, such as a new date, a new city, or a change of vehicle class, may be treated as a cancellation plus a new booking. A flight-number change on the same day, or a nearby address change, is usually made without that charge if you tell us promptly.

9.8 A different flight is a change, not a delay. If you tell us at least 2 hours before the original pickup, and before the chauffeur is on the way, we will try to move the booking. We do not guarantee that. A different day follows the cancellation window.

9.9 An item is non-refundable only if the confirmation for that trip says so before you pay.

9.10 If you use less service than you booked, the booked price still applies.

9.11 We may reduce or waive a late charge for one trip. A waiver counts only if we confirm it in writing. A waiver is not a promise to waive the next one. A chauffeur cannot waive it.

9.12 You agree that a late-cancellation or no-show charge, capped at the Booking Total for that Service, is a reasonable estimate of the loss from holding the car or the greeter, not a penalty.

10. No-shows

10.1 A booking is a no-show if the Passenger is not at the confirmed place when the included wait ends, and no one has contacted us to set a later time. It is also a no-show if the Passenger leaves, or uses other transportation, without telling us.

10.2 For a no-show, the Booking Total is kept. Wait after the included window, if the confirmation states a wait rate and the time was actually incurred, can be charged under Section 7.4.

10.3 If you cannot find the chauffeur or greeter, stay at the pickup and call +1 786-776-9497. If you leave without calling, the booking can be treated as a no-show.

10.4 The chauffeur or greeter will try to reach the Passenger before a no-show is declared.

11. Wait time and flight tracking

11.1 The included wait is:

15 minutes at a hotel, home, or other building, from the scheduled pickup time;
30 minutes for a U.S. domestic arrival, or a private arrival;
60 minutes for an international arrival.

11.2 For an arrival, the included wait runs from the actual landing time when the flight can be tracked. Some private flights cannot be tracked. If the flight cannot be tracked, or the flight details are missing or wrong, the included wait runs from the time in the confirmation.

11.3 Wait after that window is charged only if the confirmation states the rate. We do not publish that rate on the website.

11.4 We track flights that can be tracked. We are not responsible for an error in flight data from a third party.

11.5 If a flight is delayed more than 3 hours, delayed past midnight local time, or diverted, we will try to move the booking. A different chauffeur or vehicle may be used. Availability is not guaranteed.

11.6 For a departure, you choose the pickup time. We are not responsible for a missed flight, train, ship, meeting, or event.

12. Extra stops, route changes and hourly service

12.1 A transfer runs from the confirmed pickup to the confirmed drop-off. An extra stop you ask for can be charged under Section 7.4 if the confirmation states the amount, or if we tell you the amount before it is added.

12.2 Hourly service has the minimum hours, start time, and billing increment stated in the confirmation. If the confirmation says garage-to-garage, billing includes that time.

12.3 A long itinerary may require a second chauffeur. That cost has to be in the confirmation, or agreed in writing, before it is charged.

12.4 The chauffeur may refuse an instruction that is unsafe or unlawful.

13. The greeting

13.1 A greeting is a person meeting the Passenger at the agreed point, with the name when you ask for a sign, and help with bags when you ask for it. The car is included only if the confirmation includes a car.

13.2 Where the airport allows it, the meeting point is inside the terminal. At Boston Logan, the usual meeting point is curbside, not inside the terminal. Curbside is available on request at the other airports we confirm. The airport decides where a greeter may stand. We do not guarantee a gate, an airside meeting, or a meeting inside a secure area.

13.3 We do not guarantee a time through security, passport control, immigration, or customs. A greeter cannot bypass those checks.

13.4 Each Passenger is responsible for their own passport, visa, and other travel documents.

13.5 We are not responsible for bags handled by an airline, an airport, or a provider.

13.6 If the Passenger cannot be found, the greeter will try to call before leaving. The included wait in Section 11 applies unless the confirmation states a different wait for that greeting.

14. Vehicles, substitutions and upgrades

14.1 We reserve a class, not one exact car. A photo or a model name on the site is an example, unless the confirmation guarantees that make and model in writing.

14.2 If the reserved vehicle or chauffeur is unavailable, a comparable class, or a higher class, may be sent at no extra charge. If only a lower class is available, we will try to tell you first. If you accept it, the price is the lower price, or you receive the difference. If you decline it before the pickup, we refund the Booking Total for that Service. That refund is the remedy for that substitution.

14.3 An SUV in place of a sedan is a courtesy, at the same price, when we offer it. It is not a promise.

14.4 A vehicle will not carry more people than it has seatbelts.

15. Luggage, pets and special items

15.1 Tell us the number and size of bags when you book. Capacity depends on the vehicle. An oversized item has to be disclosed. If the bags do not fit safely, a second vehicle can be requested at your expense, if one is available.

15.2 Passengers are responsible for their own bags and valuables. Keep passports, cash, jewelry, medication, and electronics with you.

15.3 Illegal items are not allowed. A firearm has to be disclosed before the trip and is allowed only if the provider agrees and the law allows it. A security person traveling with a Passenger is engaged by you, not by us. Disclose that person when you book.

15.4 A pet has to be disclosed. The provider can refuse a pet. A pet that is accepted must travel in a closed carrier unless the provider agrees otherwise. Damage and cleaning charges can apply. Service animals are covered in Section 30.

16. Children, child safety seats and unaccompanied minors

16.1 Ask for a child seat when you book. Give the child's age and weight.

16.2 A provider-supplied seat is not guaranteed. It is the provider's equipment. A fee is due only if the confirmation states it.

16.3 The adult traveling with the child is responsible for checking that the seat is right for the child, installed, and used. The chauffeur may help. The chauffeur may not be allowed, or trained, to install it. You may bring and install your own seat.

16.4 If a legally required seat is not available, the provider may refuse to carry the child. To the extent the law allows, we are not liable for injury from the absence, choice, installation, or use of a child seat.

16.5 A Passenger under 18 may travel without an adult only if we agree in writing in advance, a parent or guardian authorizes it, and the provider and local law allow it.

17. Passenger conduct, alcohol and smoking

17.1 Passengers must wear a seatbelt where the law requires it, follow reasonable safety instructions, treat the chauffeur and greeter with respect, and not damage the vehicle or act unlawfully.

17.2 Alcohol is allowed only for a Passenger of legal drinking age, only where local law allows it in the car, and only if the provider agrees. The chauffeur may end the trip if a Passenger is visibly intoxicated and unsafe. The booked price still applies.

17.3 Smoking and vaping are not allowed in the vehicle.

17.4 The provider may have cameras in the vehicle. Those cameras belong to the provider. We do not record conversations in the car. We may receive a recording from the provider if we need it for an incident, a damage claim, or a dispute.

17.5 The provider may refuse or end a trip, without a refund, if a Passenger breaks this section, is unsafe, or brings an undisclosed weapon.

18. Damage, cleaning and smoking charges

18.1 You are responsible for damage or soiling, beyond normal wear, caused by a Passenger or by a person, pet, or item with the Passenger.

18.2 The charge is the reasonable cost of cleaning, repair, replacement, and the provider's loss of use while the vehicle is out of service for that work. It is not a flat fee.

18.3 We will describe what was found before we charge it, or when we charge it. We may use the provider's photos and invoices. If we charge an estimate, we will adjust it up or down when the final cost is known.

18.4 No extra charge is imposed for a service animal. Damage caused by an animal can still be charged under this section.

19. Lost and found

19.1 Check the vehicle before you leave. We are not responsible for an item left in a vehicle, at an airport, or with a greeter.

19.2 If you tell us, we will ask the provider. We do not guarantee the item will be found.

19.3 If an item is found, return shipping and the chauffeur's time, if a special trip is required, are at your expense. Items not claimed within 30 days may be disposed of, if the law allows. A found passport may be given to the authorities.

20. Delays, events beyond our control and cancellations by us

20.1 Travel times are estimates. We are not responsible for traffic or for a delay caused by weather, a road closure, or a similar condition.

20.2 We are not responsible for a failure caused by something beyond reasonable control, including severe weather, a natural disaster, a public-health restriction, war, terrorism, civil unrest, a strike, a government or airport order, a flight diversion, or a failure of a phone, messaging, or payment system. If a provider fails and we used reasonable efforts to find a substitute, that failure is also covered by this section.

20.3 If that happens, we will try to move the booking or find another provider. If the Service cannot be provided, we will refund what you paid for the part not performed, less a third-party cost already incurred and any service already provided. If the chauffeur or greeter has already been dispatched, the charge for that work remains due.

20.4 We may cancel a booking if we cannot find a provider, the card cannot be verified, we reasonably suspect fraud, the request is unsafe or unlawful, or these Terms have been broken. If we cancel for a reason other than your breach, we refund what you paid for the cancelled Service. To the extent the law allows, that refund is the remedy.

20.5 If a provider does not appear, call +1 786-776-9497. We will try to find an alternative. Where the provider is at fault, we will work with you on a refund or credit up to the amount you paid for that Service.

21. Limitation of liability

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS OUR LIABILITY.

21.1 Ground Concierge provides the chauffeured vehicle and the VIP greet staff. To the maximum extent the law allows, we are not liable for an airline, an airport, weather, traffic, or another party we do not control, or for injury, death, or property damage except where Section 21.5 says a limit is not allowed.

21.2 To the maximum extent the law allows, Ground Concierge and its members, managers, officers, and staff are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profit, a missed flight, a missed meeting, the cost of a substitute car, or emotional distress, arising out of the Service, the Site, or these Terms.

21.3 To the maximum extent the law allows, our total liability for a booking will not exceed the amount you paid us for that booking. If a claim is not tied to a paid booking, our total liability will not exceed $100.

21.4 These limits are part of the bargain, and the price reflects them.

21.5 Nothing in these Terms limits liability that the law does not allow us to limit. That includes our own fraud or intentional misconduct, and death or bodily injury caused by our own negligence where the law does not allow that limit. If you are a consumer in a place whose mandatory consumer laws cannot be waived, those rights still apply.

21.6 A claim about injury, death, or property damage from the driving should be directed to the provider and its insurer. On written request we will provide the provider's name and any insurance information the provider has given us, where we have it and the law allows it.

22. Disclaimer of warranties

22.1 To the maximum extent the law allows, the Services and the Site are provided as is and as available. We disclaim warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the extent the law allows.

22.2 We do not warrant that a Service will be available at a particular time, that a provider will perform as expected, that a vehicle will be a particular make, model, year, or condition, that a flight time or route will be accurate, or that any airport process will take a particular time.

22.3 Words on the site about a quiet car, a clean car, dress, water, discretion, or the standard of service describe what we ask providers to meet. They are not a warranty of a particular outcome.

22.4 Some places do not allow an implied warranty to be excluded. In those places, the exclusion applies only as far as the law allows.

23. Your responsibility to indemnify us

23.1 To the maximum extent the law allows, you will defend and indemnify Ground Concierge and its members, managers, and staff against claims arising out of your breach of these Terms, a Passenger's unlawful conduct, damage a Passenger causes, information you provide without authority, a booking you make without authority, or a dispute between you and a provider. You do not have to indemnify us for a loss finally determined to have come from our own fraud or willful misconduct.

23.2 We may take over the defense of a matter you have to indemnify. You may not settle it without our written consent.

24. Dispute resolution

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES INDIVIDUAL ARBITRATION FOR MOST DISPUTES, AND IT WAIVES CLASS ACTIONS AND JURY TRIALS.

24.1 Before arbitration or a lawsuit, the party with the claim must send a written notice describing the claim, the facts, the booking reference, and the relief requested. The parties must try to resolve it for at least 60 days after the notice is received. Notices to us go to info@groundconcierge.com.

24.2 Except as Section 24.6 allows, you and Ground Concierge agree that a dispute arising out of these Terms, a booking, the Site, a communication between us, or the Privacy Policy will be resolved by binding individual arbitration. The arbitrator decides disputes about the scope of this agreement, except that a court decides disputes about the class-action waiver and Section 24.9.

24.3 This agreement binds the Client, the booker, each Passenger, and anyone claiming through them. It also applies to claims against our members, managers, and staff.

24.4 You and Ground Concierge may bring claims against each other only as individuals, not as a class, collective, or representative action. The arbitrator may not combine claims of more than one person. If a court finds the class waiver unenforceable for a particular claim, that claim goes to court under Section 25 after the individual claims are resolved.

24.5 You and Ground Concierge waive a jury trial, including for a claim that proceeds in court.

24.6 Either party may bring an individual claim in small claims court in Polk County, Florida, or in the small claims court of the county where you live, if the claim qualifies and stays in that court. Either party may seek emergency relief in court to protect confidential information or system security, or ask a court to compel arbitration or enforce an award. You may still report a matter to a government agency.

24.7 The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules. If the Client booked for a business purpose, the Commercial Arbitration Rules apply. If the AAA will not administer the case, the parties will agree on another administrator, or a court will appoint one.

24.8 One neutral arbitrator will decide the claim. For a claim of $25,000 or less, the hearing will be on the papers or by video unless the arbitrator requires an in-person hearing. An in-person hearing will be in Polk County, Florida, or, if you are a consumer and you ask, in the U.S. county where you live. Filing fees follow the AAA rules. For a consumer claim, we will pay the fees those rules require the business to pay. Each party pays its own lawyers unless the arbitrator awards fees under the law or these Terms. The arbitrator applies Florida law and the limits in these Terms, and issues a written decision. The arbitration is confidential except where the law requires disclosure or an award has to be enforced.

24.9 If 25 or more similar claims are filed against us by the same or coordinated counsel, the AAA mass-arbitration procedures apply if they have them. Otherwise the claims may be handled in batches of up to 50, and fees are assessed only for the active batch.

24.10 You may opt out of this arbitration agreement by written notice to info@groundconcierge.com within 30 days after you first accept these Terms. The notice must include your name, mailing address, the email or phone on the booking, and a clear statement that you opt out. An opt-out does not remove the jury waiver or Section 25. Each Passenger who wants to opt out must do so individually.

24.11 If we change this Section 24, the version you already accepted still covers a claim that arose before the change.

24.12 This section survives the end of the relationship. If one part is unenforceable, the rest remains, except as Section 24.4 says.

24.13 This section is governed by the Federal Arbitration Act, 9 U.S.C. § 1 and the sections that follow. If that Act does not apply, the Revised Florida Arbitration Code governs.

25. Governing law and venue

25.1 These Terms are governed by the laws of the State of Florida and, where it applies, U.S. federal law, without regard to conflict-of-laws rules.

25.2 Subject to Section 24, a claim that proceeds in court must be brought in the state courts of Polk County, Florida, or the United States District Court for the Middle District of Florida. You consent to those courts.

25.3 If you are a consumer in the European Union, the United Kingdom, or another place whose mandatory law lets you sue at home, or keeps local consumer rights, this section does not take those rights away.

26. Billing disputes and chargebacks

26.1 If you think a charge is wrong, email info@groundconcierge.com within 30 days of the charge, with the booking reference. We will look into it. This does not shorten a period the law gives you to bring a claim.

26.2 Before a chargeback, give us a chance to resolve it under Section 26.1. You agree not to dispute a charge for a Service that was provided, cancelled late, or treated as a no-show under these Terms. If a chargeback is resolved in our favor, or you withdraw it, you agree to pay the disputed amount, the processor's dispute fee, and our reasonable cost of responding. Nothing here limits a right you have under the Fair Credit Billing Act.

26.3 We may give the card issuer the confirmation, these Terms, your acceptance, and the trip record, if needed to answer a dispute.

26.4 We may refuse a later booking while a chargeback is open, or after a chargeback we reasonably consider unjustified.

27. Communications

27.1 If you give us a mobile number or email, for yourself or a Passenger, you agree we may use it for the booking: quotes, confirmations, pickup details, and receipts. Message and data rates may apply.

27.2 WhatsApp is available if you ask for it. We use the standard WhatsApp app. A group chat exists only if you want one. People in the chat can see what is sent there. Do not send a full card number in a chat. Use the LimoAnywhere link for the card. A cancellation in a group chat counts only when we acknowledge it.

27.3 We send marketing messages only with the consent the law requires. Marketing consent is not required to book. A booker cannot consent to marketing for a Passenger.

27.4 You can opt out of texts by replying STOP, and out of WhatsApp by telling us. You can unsubscribe from marketing email with the link in the email. If you opt out of all service messages, we may not be able to run the pickup, and you still have to watch the booking.

27.5 You confirm that you are allowed to give us each number you provide.

27.6 Call recording. We do not record calls today. We may record calls later for quality, training, verification, and disputes. A recorded call will begin with a spoken notice that the call is being recorded. Staying on the line after that notice is your consent. If you do not agree, hang up and email info@groundconcierge.com. We will not record a call that does not start with that notice. This is required because Florida law requires all parties to a call to consent to a recording.

27.7 You agree that a confirmation or acceptance by email, text, WhatsApp, or the LimoAnywhere form has the same effect as a signature, to the extent the law allows.

28. Confidentiality and discretion

28.1 We treat names, itineraries, and addresses as confidential. We share them only as needed to reserve and perform the Service, or as the Privacy Policy says. We ask providers to keep confidential what their personnel see or hear. We will not name you in marketing without your written permission.

28.2 We may disclose information if the law, a court, or a government request requires it, to protect someone's safety, to prevent fraud, or to enforce these Terms.

28.3 Our promise is to take reasonable care. It is not a guarantee against disclosure by a provider, an airline, an airport, or a messaging company.

28.4 Rates and proposals we share with you are confidential. You agree not to book directly with a provider we introduced, in order to avoid our price, for 12 months after that introduction, unless we agree in writing.

29. The website and intellectual property

29.1 The site, the GC mark, and the name Ground Concierge are owned by or licensed to us. You may view the site for your own use. You may not copy it, scrape it, or build a product from it without written consent.

29.2 You may not use the site to submit a false booking, interfere with it, or break into it.

29.3 If you send a suggestion, we may use it without owing you a fee.

29.4 A link to another site is not our site. We are not responsible for that site.

30. Accessibility and service animals

30.1 Tell us about an access need when you book, including a wheelchair-accessible vehicle. Availability varies by city and may need more notice. We do not guarantee an accessible vehicle in every city.

30.2 A service animal is allowed as the law requires, at no extra charge, and does not have to ride in a carrier.

30.3 We do not add a surcharge for an access need where the law forbids it.

31. Suspension and refusal of service

We may refuse or cancel a booking if we reasonably believe these Terms were broken, someone was unsafe or abusive, a charge was not paid, a chargeback was unjustified, or there is a risk to a provider or to us. Charges already incurred remain due.

32. General legal terms

32.1 These Terms and the confirmation are the whole agreement about the Service. A chauffeur or greeter cannot change them.

32.2 If there is a conflict: a signed agreement controls, then the confirmation, then these Terms.

32.3 If one provision is unenforceable, the rest remains, except as Section 24.4 says.

32.4 A failure to enforce a right is not a waiver.

32.5 You may not assign a booking without our written consent. We may assign these Terms in a merger or sale of the business.

32.6 Except for Sections 21, 23, and 24, these Terms do not give rights to a third party.

32.7 These Terms do not create a partnership, employment, or agency between you and us.

32.8 We may send notices by email. Legal notices to us go to info@groundconcierge.com.

32.9 Payment, cancellation, damage, liability, indemnity, dispute resolution, and confidentiality survive the end of a trip.

32.10 "Including" means including without limitation. If the confirmation states a different time, window, or price, the confirmation controls for that trip.

32.11 These Terms are in English. If we provide a translation, the English version controls to the extent the law allows.

32.12 You confirm that you and each Passenger are not the subject of U.S., U.K., E.U., or U.N. sanctions. We may decline a booking that we reasonably believe would violate sanctions.

33. Changes to these Terms

We may update these Terms. The new version applies to a booking confirmed after we post it. A booking already confirmed keeps the version linked in that confirmation, except a change the law requires. A change to Section 24 follows Sections 24.10 and 24.11.

34. How to contact us

Ground Concierge LLC Email: info@groundconcierge.com Phone: +1 786-776-9497